This Privacy Policy explains how Spotless Spaces processes personal data when you use the website, make an inquiry, request a quote, or arrange a cleaning visit. It applies to our residential and office cleaning services, including move-in and move-out cleaning, and to related communication and administration.
We may process contact details, property and access information, service preferences, appointment details, communication records, and limited technical data such as device or browser information. Where relevant to a cleaning visit, we may also process condition photos provided by the user. We do not seek sensitive data unless it is voluntarily included in a message or form submission.
We receive personal data from website forms, email, phone calls, and other direct communications. We may also generate internal records from booking coordination, scope review, access confirmation, and completion of the service. Technical data may be collected automatically when the website is used.
The website may use essential cookies for core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is needed for the stated functions.
You can block or delete cookies through your browser settings. If you do so, some parts of the website may not function as intended. Where the website provides cookie controls, those settings should be used to manage non-essential cookies.
We use personal data to respond to inquiries, prepare and confirm quotes, review property condition and access details, schedule appointments, carry out cleaning services, manage handover coordination, process payments, maintain records, operate the website, and meet legal obligations. We may also use limited data to improve service administration and handle follow-up communication related to the requested service.
We may share personal data with trusted service providers that support website operation, communication handling, scheduling, record storage, or payment processing. We may also share information with contractors or other operational partners when needed to deliver the requested service. These parties are expected to use the data only for the agreed purpose and to protect it appropriately.
We may disclose personal data where necessary to comply with applicable law, respond to lawful requests, protect our rights, or support a legal claim or investigation. Such disclosures are limited to what is reasonably required in the circumstances.
Depending on your location and the applicable legal framework, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully granted, we will explain the main reason where permitted by law.
We retain personal data for the period needed to handle the inquiry, provide the service, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, we delete it or anonymize it where feasible. Retention periods may vary depending on the type of record and the applicable legal requirement.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated. We encourage users to review the policy periodically.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps before entering a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for inquiry handling, quotation, scheduling, service delivery, recordkeeping, and compliance.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in some cases, related cross-border processing.
Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, and the right to withdraw consent where processing is based on consent. The availability of each right depends on the circumstances and applicable law.
Use the contact details below for privacy questions, requests, or complaints about this policy.
